My BDO Banking Experience

Do you have any experience good and bad with your own bank when your sending money to your families? Well, I do.  This is my worst experience with Banco De Oro in their eBanking service.  As a valued customer for four years, I did not have any issue in sending money and every thing went smooth every time I make a foreign transfer.  Just this past days, I was alarmed when the money I sent did not arrive as it use to be. I called the BDO Customer Service but the toll free is always busy and rather called the other hotline number that charges a regular airtime.  I was also very upset when a man named Dragon hanged up on me!!!  After that incident, I immediately talked to my bank and explained every detail.  They said it was already processed the day after I made the transaction.  To make it short, my mother filed a complaint in the bank and talked to the manager.  The problem was solve after few hours of waiting and  finally release the money.  Thinking about what happened, it would be better to follow up transactions immediately.  If you wait, you wait for nothing.  I hope the company will find ways to give the best  service to their clients.  Now, I am planning to close my account and look for a new bank.  Any suggestions?